Refund Policy

Last updated: September 27, 2026

Digital Downloads

Due to the nature of digital products, digital downloads are non-refundable once the download link has been accessed.

If you experience technical issues or the file does not meet your expectations, contact support@tracktowall.com within 24 hours of purchase. We will review each case and may provide a refund at our discretion.

Printed Posters

Before Shipping

If your order has not been sent to print yet, you can request a full refund by contacting support@tracktowall.com.

After Shipping

We accept returns and provide refunds for printed posters if:

• The poster arrives damaged
• There is a printing defect or quality issue
• You received the wrong item

Return Process

1. Contact support@tracktowall.com within 14 days of delivery
2. Include photos of any damage or defects
3. We will provide a return shipping label if needed
4. Refunds are processed within 5-7 business days after return reception

Non-Refundable Cases

We cannot offer refunds for:

• Change of mind after the poster has been shipped
• Damage caused by the customer
• Issues with original album artwork (official source material)
• Minor color variations due to monitor differences

How to Request a Refund

Email support@tracktowall.com with:

• Your order number
• Email used for purchase
• Reason for refund request
• Photos if applicable (damaged items)

We aim to respond within 24-48 hours.

Questions?

If you have questions about this refund policy, contact support@tracktowall.com.