Last updated: February 5, 2026
1. Information We Collect
Information You Provide
- Email address: When you download a poster or make a purchase
- Payment information: Processed securely by Stripe (we don't store card details)
- Shipping address: For printed poster deliveries only
Information Collected Automatically
- Usage data: Pages visited, posters created, interactions with the service
- Device information: Browser type, operating system, IP address
- Cookies: Session management and analytics (see Cookie Policy below)
2. How We Use Your Information
We use your information to:
- Provide and improve our service
- Process payments and deliver orders
- Send transactional emails (order confirmations, download links)
- Respond to customer support requests
- Analyze usage patterns to improve user experience
3. Information Sharing
We do not sell your personal information. We share data only with:
- Stripe: Payment processing
- Print providers: When you order physical prints (shipping address only)
- Analytics services: Aggregated, anonymized usage data
- Legal requirements: When required by law or to protect our rights
4. Data Retention
We retain your data for as long as necessary to provide our services:
- Poster data: 30 days after creation (for free users)
- Order records: 7 years (legal requirement)
- Email preferences: Until you unsubscribe
5. Your Rights (GDPR)
If you're in the EU, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing
- Data portability
To exercise these rights, contact us at privacy@tracktowall.com.
6. Cookie Policy
We use cookies for:
- Essential cookies: Session management, security
- Analytics cookies: Understanding how you use our service
- Preference cookies: Remembering your style choices
You can control cookies through your browser settings, but some features may not work properly without them.
7. Security
We implement industry-standard security measures including:
- HTTPS encryption for all data transmission
- Secure payment processing through Stripe
- Regular security audits
- Limited access to personal data
8. Children's Privacy
Our service is not directed to children under 13. We do not knowingly collect information from children under 13.
9. Changes to This Policy
We may update this policy from time to time. We'll notify you of significant changes via email or a notice on our website.
10. Contact Us
For privacy-related questions or concerns:
- Email: privacy@tracktowall.com
- Data Protection Officer: dpo@tracktowall.com