Last updated: March 28, 2026
Digital Downloads
Due to the nature of digital products, digital downloads are non-refundable once the download link has been accessed.
If you experience technical issues or the file does not meet your expectations, contact support@tracktowall.com within 24 hours of purchase. We will review each case and may provide a refund at our discretion.
Printed Posters
Before Shipping
If your order has not been sent to print yet, you can request a full refund by contacting support@tracktowall.com.
After Shipping
We accept returns and provide refunds for printed posters if:
- The poster arrives damaged
- There is a printing defect or quality issue
- You received the wrong item
Return Process
- Contact support@tracktowall.com within 14 days of delivery
- Include photos of any damage or defects
- We will provide a return shipping label if needed
- Refunds are processed within 5-7 business days after return reception
Non-Refundable Cases
We cannot offer refunds for:
- Change of mind after the poster has been shipped
- Damage caused by the customer
- Issues with original album artwork (official source material)
- Minor color variations due to monitor differences
How to Request a Refund
Email support@tracktowall.com with:
- Your order number
- Email used for purchase
- Reason for refund request
- Photos if applicable (damaged items)
We aim to respond within 24-48 hours.
Questions?
If you have questions about this refund policy, contact support@tracktowall.com.